Join Spa Lady as a Payroll and Benefit Services Manager.

We are looking for a customer service focused Manager of Payroll & Benefit Services to join our team. This position is accountable for the overall management and direction of the Payroll and Benefit Services department. You will work closely with all associates, specifically, the Executive/Leadership, Human Resources (HR), and Operations teams to create trusted relationships as it pertains to payroll and benefits. Bring us your best in class ideas, think creatively about how our benefits offerings can help with building a culture of wellness, and work with our payroll and benefits providers to ensure our programs are competitive.

International Fitness Holdings (IFH)
This position is based out the IFH head office located in North West Calgary (Edgemont).

International Fitness Holdings (IFH) operates 23 fitness clubs in Alberta and has been recognized as one of Canada’s Best Managed companies, one of Achievers Top 50 most engaged workplaces and holds an A+ rating with the Better Business Bureau.


  • Process semi-monthly payroll for 800 salaried, hourly and commission-based employees and 350 contractors across two separate legal entities.
  • Along with a team of four, the Payroll Manager will be responsible for a full cycle payroll for two legal entities including entering new hire employees and verifying set up and preparing termination pay and ROE's within legislated guidelines.
  • Responsible for the commission management system.
  • Along with a team of four, responsible for responding to a large volume of emailed communications each day.
  • Responsible for leading, supporting, and training payroll staff including prioritizing workload, providing feedback and addressing and resolving all payroll related issues in a timely and effective matter.
  • Oversees timely and accurate completion and submission of filings required by Federal and Provincial legislation, such as Records of Employment, Revenue Canada remittances, T4’s, etc.
  • Ensures adherence to all internal controls, system standards, policies and audit requirements such as payroll, tax, employment standards regulations and deadlines, to minimize the risk to employees and the company.
  • Participate in management meetings and provide input and recommendations.
  • Manage all aspects of company benefits programs, including Great West Life, Employee and Family Assistance Program, employee memberships, and other wellness initiatives for employees.
  • Review benefits plan annual reporting and advise on overall program enhancements/ savings.
  • Prepares analyses and presents financial information related to payroll and employee benefits to Executive teams.
  • Takes initiative to develop training materials for the organization, including delivering training for Payroll and Time and Attendance systems and processes.


  • 7-10 years of comprehensive payroll experience with a minimum of 5 years in a supervisory or management capacity; experience in a complex and manual payroll environment is considered an asset.
  • Completion of Canadian Payroll Association’s PCP or CPM certification, or equivalent is required.
  • Successful completion of Post-Secondary education in Business, Finance and/or Payroll considered an asset.
  • Advanced MS Office skills, including Excel, Outlook, Word and PowerPoint. Proficiency in Excel is mandatory as this role is responsible for building and maintaining all pay files produced in Excel.
  • Experience handling the full-cycle payroll process - time entry to T4's and everything in between.
  • Experience administering an ASO benefits plan considered an asset.
  • Excellent interpersonal skills with demonstrated ability to build, establish and maintain collaborative, service-oriented relationships with the payroll and benefits team, and internal and external stakeholders.
  • High degree of integrity and the ability to ensure confidentiality with sensitive information.
  • Excellent prioritization, organizational, and time management skills with a proven ability to meet deadlines and achieve high standards of service and performance.
  • Strong understanding of Alberta payroll legislation, employment standards as well as other payroll/benefits rules and regulations.
  • Previous experience with an in-house payroll/HRIS considered an asset.
  • Experience with Avanti payroll software would be considered an asset.
  • Experience with Avanti payroll software would be considered an asset.
  • A strong knowledge of employment and industry standards, including the hospitality industry.
  • Excellent attention to detail with extreme care and concern for accuracy.
  • Critical thinker, deductive reasoning skills, and proactive approach to tasks.


  • Health, Dental, Paramedical (Massage, Chiropractor, etc.) for full-time employees after six months
  • Complimentary gym membership for yourself and a friend or family member
  • Professional development opportunities.
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We thank all applicants, but only those selected for an interview will be contacted.